Privacy Policy

Committed to protecting your privacy with care and compliance.

Last updated: [Insert Date]

At WhatLetter, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (whatletter.com.au) and services.

1. What Information We Collect

When you use our website or purchase our services, we may collect:

Personal Details: Name, email address, phone number, billing address
Transaction Information: Securely processed payment details
Dispute Details: Information you provide for letter drafting
Technical Data: IP address, browser type, cookies for analytics/security

We only collect what is necessary to provide and improve our services.

2. How We Use Your Information

We use your personal information to:

Provide services – create and deliver your dispute letter
Process payments securely
Communicate with you – support and updates
Improve our website – analyse traffic and enhance experience
Meet legal obligations – ensure Australian regulatory compliance

We do not sell, rent, or share your information with marketers.

3. How We Protect Your Information

We implement safeguards including:

Encryption & Secure Storage: Prevent unauthorised access
PCI-DSS Payment Providers: Secure processing via PayPal, Stripe
Access Controls: Only authorised personnel can view customer data

Note: No online system is completely secure. You are responsible for keeping your login details safe.

4. How Long We Keep Your Information

Personal & transaction data: Retained for 7 years (legal compliance)
Dispute letters: Stored securely for [X] months, then deleted
Analytics: Retained in anonymised form for performance tracking

You may request deletion of your data at any time.

5. Sharing of Information

We may share information in these cases:

With service providers – for payment, hosting, analytics (under strict confidentiality)
To comply with legal obligations or authorities

We do not share data with advertisers or marketers.

6. Your Rights & Choices

Under Australian law, you have the right to:

Access & correct your personal data
Request deletion of your data (within legal limits)
Opt out of promotional communications