Mortgage Offset Account Error Complaint Letter

When dealing with querying an apparent offset account calculation or balance error, it can be difficult to keep the key facts and the request together. This mortgage offset account error complaint letter gives you a structured way to communicate the issue in writing.

What your letter can cover

Depending on your instructions, the letter can refer to the relevant records, explain the point you disagree with and request a corrected account entry, a clear explanation, a review of the decision or a written update.

Records and details to provide

Before drafting, gather any relevant account statements, transaction references, fee notices, repayment records and prior complaint correspondence. The finished correspondence should be reviewed carefully so that every factual statement reflects your records and instructions.

Choose the drafting option that suits your matter

Fully written single letter ($49) is for one tailored letter. Full Matter VIP ($399) provides more comprehensive correspondence and administrative assistance for one matter, subject to the agreed scope of service.

Frequently asked questions

What information should I include?
Explain what happened, when it happened, what steps you have already taken and what you would like the recipient to consider.

Disclaimer

WhatLetter provides professional correspondence drafting and administrative assistance based on information supplied by the customer. WhatLetter is not a law practice and does not provide legal advice, legal representation or solicitor services. No particular response or outcome is guaranteed. If your matter requires legal advice, legal representation or advocacy, consult an appropriately qualified practising Australian lawyer. You are responsible for checking the final letter for accuracy and deciding whether to send it.