Online Marketplace Seller Resolution Request

The Online Marketplace Seller Resolution Request is for a situation where you need to address setting out a marketplace purchase issue and requesting a clear resolution. It helps you set out the background in a measured way and make your requested next step clear.

What your letter can cover

The draft can identify the issue, summarise the relevant sequence of events and ask retailer, service provider, booking company or other business to consider a refund review, repair or replacement discussion, fee explanation or other practical response.

Records and details to provide

Helpful material may include receipts, order confirmations, terms, photographs, service records and earlier messages. Please check all names, dates, amounts and factual statements in the completed draft before sending it.

Choose the drafting option that suits your matter

Fully written single letter ($49) is for one tailored letter. Full Matter VIP ($399) provides more comprehensive correspondence and administrative assistance for one matter, subject to the agreed scope of service.

Frequently asked questions

Who is the letter for?
It can be addressed to retailer, service provider, booking company or other business, or another relevant recipient you identify.

Disclaimer

WhatLetter provides professional correspondence drafting and administrative assistance based on information supplied by the customer. WhatLetter is not a law practice and does not provide legal advice, legal representation or solicitor services. No particular response or outcome is guaranteed. If your matter requires legal advice, legal representation or advocacy, consult an appropriately qualified practising Australian lawyer. You are responsible for checking the final letter for accuracy and deciding whether to send it.