Incorrect Customer Record Correction Letter

If requesting correction of an inaccurate customer profile or account record, a written summary can help avoid confusion about what has already happened and what remains unresolved. This service prepares correspondence tailored to the details you provide.

What your letter can cover

The wording can set out the concern, refer to the material available and make a specific request for correction, access, clarification of handling or confirmation of the steps being taken.

Records and details to provide

Your instructions can be supported by relevant documents, including the relevant account details, dates, screenshots, reference numbers and description of the information at issue. If important facts are uncertain, identify them in your instructions rather than presenting assumptions as established facts.

Choose the drafting option that suits your matter

Fully written single letter ($49) is for one tailored letter. Full Matter VIP ($399) provides more comprehensive correspondence and administrative assistance for one matter, subject to the agreed scope of service.

Frequently asked questions

What information should I include?
Explain what happened, when it happened, what steps you have already taken and what you would like the recipient to consider.

Disclaimer

WhatLetter provides professional correspondence drafting and administrative assistance based on information supplied by the customer. WhatLetter is not a law practice and does not provide legal advice, legal representation or solicitor services. No particular response or outcome is guaranteed. If your matter requires legal advice, legal representation or advocacy, consult an appropriately qualified practising Australian lawyer. You are responsible for checking the final letter for accuracy and deciding whether to send it.